Requesting Refund from SWAYNKE

You can easily withdraw excess funds from your Customer Account with SWAYNKE by requesting for a refund. You may only withdraw funds from your available Debit Account Balance.

NOTE

The funds that are actually refunded may not be equal to the funds you requested due to one or more of the following factors:

• our refund policy,

• foreign exchange conversion fluctuations,

• bank charges, which may be deducted by our bank and/or yours.

To Request a Refund

1. Login to your Customer Control Panel. 1

2. In the Menu, point to My Billing and click Withdraw Funds.

3. Here you will be displayed Your Current Balance. Enter the Amount you wish to withdraw.

4. In the Refund Description field, mention how you want to receive your refund amount.

   Examples:

   • Refund to my Credit Card

   • Refund to my PayPal Account: [e-mail]

   • Refund as Wire Transfer to Bank Account no.: XXX-XXX

   • Refund via cheque to my postal address: XXX

5. Click the Confirm button to send a Refund Request to our Billing Team.